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A variety of projects across campaign, websites, marketing, brand, apps, software and print
Ecommerce, online stores, booking systems, ordering, marketplaces
Stay tuned, currently adding / updating case studies
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Retail
iSalon Eco System
Over the past few decades, SSSL have been making a range of retail, business management, and booking software used by SMBs and their customers
I was hired to instil a UX and Design function, in what had been a Developer-led organisation. I was tasked with leading the company’s new future vision, by architecting their all-new connected eco-system of web products
For 30 years SSSL had been making retail, business management, and booking software used by SMBs and their customers
I was hired to instil a UX and Design function, within a Developer-only software company and assess the current offerings
The MD then tasked me with defining company’s future vision, to replacing existing applications, by architecting an all-new connected eco-system of web products
This let me research, transform, and create 100% of the company’s existing and new offerings
I took care of brand and marketing work too
Case study coming soon
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Command Centre
SSSL had separate desktop applications but wanted a modernised way to replace these
I spearheaded 0>1 product development to plan out and design the company's next-generation software from scratch. Here I architected the design of a single web application, that managed to combine and reimagine all functions. I built the designs in HTML and in a small development team we launched the MVP in ReactJS. This became the company’s primary, fully mature and multiple-featured product, used across EMEA.
Spearheaded 0>1 product development to architect the company's next-generation software as a complex web app
Design of scalable software with multiple functions, that combine to let business owners / staff run the many aspects of bricks-and-mortar businesses, whether it is a single store, or many
From running initial research, designing UI concepts, to building the first MVP in code, this is now a fully-mature product, with multiple modules
This is now the company's primary product, adopted across EMEA
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Retail Till EPOS Redesign
One of SSSL's primary products has been an industry leading specialist retail till software, used over the past few decades by thousands of stores, salons and hotels
I led a UX UI audit to assess their most established product. I distilled the customer feedback and research to discover insights. I then transformed/evolved the global design so all functions would be easier to learn, make it more app-like to use, and operate on new custom ergonomic touchscreen hardware
I led a UX UI audit to assess and improve a long-established retail till with business functions, so it became more app-like, easier to use, and touchscreen-friendly so it could run on custom ergonomic hardware
I synthesised the research to devise Impact/Effort and Design Systems approaches, and redefined the roadmap
The redesign introduced visual and user flow consistency, that surpassed the codebase limitations, and reduced the steep learning curve
The results were an immediate impact on take-up, renewals, easy onboarding, and easier updates
Case study coming soon
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Business Software
Business Set Up Console
Each business was set up and maintained via complicated database processes that only a few Developers could do
I designed a time-saving web interface that let different departments gain visibility and perform the majority of actions with ease
To replace a complex Developer-only process, I designed an all-new internal platform that gave the various departments an intuitive interface to set up each customer
Here they can administrate each business customers unique set-up, whether they are a single shop, 100-store chain, or based across multiple international locations
Case study coming soon
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CRM and Customer Profile
In a complex business management software, users found client management area was complicated to use
I designed a new CRM list optimised for first glance searches. And for each customer profile, I designed a dashboard-like overview, with social media style history timeline
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Marketing Automations
Using a previous system, we found that customers were repeating their client marketing tasks manually, and some times, on an individual basis
I designed a marketing system with built-in SMS / email builder. Segmentations includes ready-to-use popular presets or custom tasks that could be run individually and saved for later use, along with repeat / schedule functions
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Report Analytics
Business managers wanted a way to run a variety of reports, on an ad-hoc, weekly or monthly process
I designed a flexible, tactile data analytics tool, where users can select from a range of popular report presets, or make custom reports. Each report could show key facts highlights, data visualisation, and if needed, complex data table manipulation.
Description
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Appointment Planner
A complex appointment planner used by businesses, needed to cope with differing numbers of users, and use-cases
I designed a scalable, visual appointment planner, that looked at both vertical and horizontal representations of time. With these patterns in place, I reimagined how primary and secondary functions would work
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Bookings Website CMS
Each business user usually had bespoke requests for their website and/or bookings system
I designed an intuitive CMS that let owners easily change a variety of e-commerce settings, and of course their website appearance
I designed a range of flexible booking software products to fulfill individual business requirements.
To let business easily change the settings directly, I designed an intuitive CMS to configure options such as loyalty, vouchers, coupons, offers, block-bookings, payments, etc - And of course set the branding and imagery used
Case study coming soon
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Search Improvements
Similar screens had differing versions of search faciliites but the underlying data wasn't fully available
I designed a consistent and unified search UI, related filters and search results - working with the Developers to link in relevant data
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Stock Manager
Businesses would manually search for stock from different catalogues
I designed a centralised stock catalogue across various suppliers. And for businesses I created a portal for them to manage their on-site stock and pre-orders
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Marina Software
An established software company wanted to redesign their application
Working with stakeholders, I ran a UX UI audit, to see what improvements could be made, while being feasible with the unique codebase
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Applications
Software Updater
A Windows application was quite inconvenient to update, as this needed to be done in-person or remotely by technicians
Collaborating with Development, I devised a time-saving process to pre-download installer updates and inform the owner to install when convenient, or book in a technician
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Software Preferences
A complex software had over 150 configuration settings, but even Product Specialists weren't sure on what to adjust
I worked with stakeholders to understand each configuration setting. I then used card sorting and UX writing approaches to simplify and redesign this fundamental area
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CX Processes
Information collection for producing iOS, Android app and web design for clients, was collated by non-designers, which sometimes led to confusion on both sides
I took a service design approach to organise the 'hot potato' briefing and handover process between us and the client - so it would also work with our CRM
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Music
Universal Music Group
UMG wanted to uplift the creativity and effectiveness of their artist websites
Six years of creative, websites, E-commerce, and digital for over 60% of UMG artists, bands and music labels. Based on our bespoke platfrom, this entailed working with artists (up-and-coming, established and global superstars) to create the website and experience they wanted
Websites were usually on a per album basis - The unexpected sign of approval was when artists came back with a new album to promote
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Music Mini Social Networks
With the rise of social netwoks, UMG wanted a better way to let global fans celebrate their favourite music artists
Using the bespoke MU website platform as a basis, we developed an additional tier, to let fans around the world join the Mini Social Network part of the website
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Meet the Band
Music labels recognised the opportunity of creating meet sessions with fans, in tandem with concerts and international tours
To let fans have the chance to meet their idols, I designed the Meet The Band booking system that was used in conjuction with UK and global tours
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Music artists and festivals
Glastonbury
The Glastonbury organisers wanted a new web design agency, and one that would help with their on-the-day needs
We were engaged to make website updates in the run up to the much loved annual event. Working on-site at the festival, we made last-minutes changes live-and-direct from the VIP area and muddy Glastonbury fields
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Ford Transit
Ford wanted to celebrate the versatility of the Transit Van, and show why it is the backbone of Britain
We designed a promotional website with livecasts, where our Transit van toured the UK, and transported up-and-coming music artists who performed impromptu gigs from the back of the van (artists including a soon to make it big Ed Sheeran)
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McFly Super City
McFly wanted a cutting-edge website that would also let them build a sense of community
We designed a fully interactive, and futuristic immersive website with paywall subscriber area. Each band member had their own unique room, activitites and live video area to host chats with superfans
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CMS and media streaming
MU Music Artist Website Platform
UMG wanted to standardise their widespread digital infrastructure, and gain control of making updates themselves
We created the MU website CMS platform, which gave UMG a digital platform baseline to work with, and enabled artists + management to create their defacto web experiences
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UMG Media Players
UMG needed a temporary media player, so they could include video and audio media on their websites and advertising
Working with CDNs, I designed the streaming media set up, as well as brandable audio, video players, playlists and pay walls. This ended up being adopted by the majority of UMG artists and bands for the next few years
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Television, video and adverts
Discovery Networks
A family of satellite / cable channels wanted improved digital design for their channel listings
Website design for television channels and TV listings
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Viacom Brand Solutions
Viacom had various television, website advertising and internal needs
Internal projects and advertising sales tools that embraced the ground-breaking personalities of channels like MTV, VAVA, Nick and Comedy Central
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JJ Stereo
This film and motion media agency wanted a cleaner way to showcase their various categories of film projects
Using a grid-based structure, we designed their new website and CMS, with emphasis on putting the video front-and-centre
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telecoms
O2 Telefónica Digital Transformation
Design leadership for large-scale digital transformation for web, app, in-store, and agent-side channels - to level up user experience, design system and tech stacks for O2 Telefonica's various telecoms brands in Germany
O2 Telefónica had a number of sub-brands inthe German market including O2, Fonic, Blau, Ay Yilldiz, Ortel Mobile, WhatsApp Sim, etc, however, their varied digital stacks were in need of modernisation
Design leadership for large-scale digital transformation for web, app, in-store, and agent-side channels - to level up user experience, content analysis, design system and tech stacks for O2 Telefonica's various online / store-based brands in Germany
Case study coming soon
O2 Telefónica Content Analysis
Design leadership for large-scale digital transformation for web, app, in-store, and agent-side channels - to level up user experience, design system and tech stacks for O2 Telefonica's various telecoms brands in Germany
O2 Telefónica sub-brands each had websites with varying page architectures
Within a senior management group, I used collaborative approaches to assess and map out existing websites, and how these would translate to the new architecture
Case study coming soon
O2 Telefónica Ways of Working
Ways of Working design, delivery, and Agile process for the departments to follow
A large-scale design transformation where the client had multiple-brand, had a lot of moving parts to consider
Having an overview of the various Tribe work-streams, I defined common Ways of Working, improvments to delivery planning, and Agile process for the departments / multiple agencies to follow
Case study coming soon
Telco Websites
Mobile-first design of website with customer accounts area, DTC e-commerce for Sim card plans and phone devices.
Flexible design system, with components / variants for multiple brands that might be digital-only, in-person retail or a combination of both
After stakeholders confirmed 90% usage on mobile devices, I needed to create responsive designs with global elements, e-commerce browsing, PDP and purchase flows, customer accounts area
White-label approach to creating a universal design system with a variety of components / variants that could be used by multiple brands
Case study coming soon
Kingston Communications
Websites, digital and comms for KCOM's customer-facing B2B and B2C telephony and internet products
KCOM were in the the process of revising their various telecommunications, phone and internet packages for both B2B and B2C
I designed and built a set of websites, advertising and digital collateral for their brands, Eclipse, Karoo and Talk More
Case study coming soon
Avaya
Internal sales process platform
Avaya is a technology multinational that provides unified telecommunications for businesses
I designed an internal sales process platform, where staff could record their sales, and choose their rewards
Case study coming soon
electronics
Dell Ewards
Design of bespoke 0>1 staff engagement platform, with annual Circle of Excellence area to reward top performers. This functioned as an extranet to supplement their archaic intranets
Initially made for the UK, this was rolled out across Europe, with internal staff shop/fulfillment, localised features
Having worked on content for Dell's intranet, there were limitations / workarounds needed to include more employee-centric functions
I designed and maintained a bespoke staff engagement platform, that functioned as an extranet to supplement their archaic intranets.
A 0>1 product rolled out across Europe as we added a myriad of features, including employee news updates, achievements, leaderboards, performance points, rewards system and an internal shop
Case study coming soon
Dell Printers
Design and promotional graphics for Dell's growing range of peripherals such as printers
A world leader in computers, Dell had been expanding their product range with monitors, printers and related peripherals
Design and promotional graphics for the growing range of home and workplace printers
Case study coming soon
Nikon Cameras
Design and comms for Nikon's award-winning photography enthusiast area
Microsites for Nikon's new camera + peripheral launches
Nikon had a new range of cameras to promote
I designed microsites where Nikon could showcase their new camera + peripherals as part of co-ordinated global launches and product reveals.
And to create sense of a community, I worked on design and comms for Nikon's photography enthusiast area which won a marketing award
Case study coming soon
SanDisk Storage
Device explainer and customer registration microsites. Digital advertising for UK, Europe and Russia
Sandisk had updated their range of portable and ultra-portable storage devices
Launched from the materials on device, I designed a website that was a device explainer and customer registration microsite. Additionally I created sets of digital advertising used across UK, Europe and Russia
Case study coming soon
Industrial Electronics
Niche industrial electronics manufacturers needed a consistent look and feel for their hand-held and rack-mounted industrial electronics
Ergonomic approaches for physical design and external interface that could be used across families of products
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brand websites
Volvic
Volvic were producing new ATL advertising across TV and OOH
I designed and built an interactive website that brought the brand elements to life
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Marmite
A new website design and build wasn't going to plan
Our agency was asked to take over on designing a digital experiences that helped customers decide whether they love or hate Marmite
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Bertolli
Bertolli wanted a website for the UK market
I produced the website with a switchable English / Italian language feature, with various updates for recipes, prizedraws and shopper coupons
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V&A Musuem Exhibitions
V&A had an established website, but they wanted to make a digital companion to key exhibitions
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Andrex Puppy
Andrex wanted to make the most of their characterful mascot
A multi-award winning website aimed at young families, we designed a playful and interactive cartoon world for the Andrex Puppy to live in
Inspired by ATL adverts, users were encouraged to explore the house and garden, to discover puppy-related games and printable activities
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Enid Blyton's The Famous Five
Hodder Books were publishing a new edition of the famed children's books
I used the illustrations to make a visually evocative website of these classic stories
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Dragon Blood Pirates
Hodder Books were publishing a new edition of the famed childrens books
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Mattel
Mattel wanted a cohesive campaign to promote the various ranges of toys
Using a fairground theme, we designed an an interactive merry-go-round, where each horse showed a toy range, and details, which was tied in to the E-commerce platform.
For acquisition we made a comprehensive suite of animated and video advertising banners
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Tamagotchi
Bandai wanted to UK centric website to explain the features of the updated Tamagotchi toys
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insurance
Esure
Esure are one of the premier internet and telephone based insurance brands in the UK
My initial design work won repeat business with Esure, which led to forming a great client relationship, and a long-term retainer to look after Esure's entire digital estate, including website, advertising, comms, rebrand, and corporate
My advertising work won repeat business with Esure, which led on to UX and CRO to improve digital touchpoints for new and existing customers
We were awarded a long-term retainer to look after Esure's digital estate comprising: website, corporate website, rebrand, advertising, print and employment portal
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Esure Group
Esure Group wanted to consolodate their digital presence
Design for the Esure Group corporate website, and recruitment portal
My advertising work won repeat business with Esure, which led on to UX and CRO to improve digital touchpoints for new and existing customers
We were awarded a long-term retainer to look after Esure's digital estate comprising: website, corporate website, rebrand, advertising, print and employment portal
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Sheilas' Wheels
Sheilas' Wheels is a charismatic insurance brand that was initially for women
Visual design, artworking for all marketing across web, digital and email, we increased brand engagement with the popular 'make me a Sheila' website
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Churchill Insurance
Churchill are one of the UK's first DTC insurance brands
I worked with the Marketing team on campaign and acquisition work that crossed-over with ATL and BTL activities. The visual design centred around Churchill, where I worked on the website, digital advertising and help information
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AXA PPP
AXA PPP provide a range of private health insurances, but felt their offerings for overseas clients needed to be improved
Working with the brand team, I designed a cohesive website, acquisition and comms experience targeted at British ex-pats now living abroad
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More Than
More Than are a UK insurance brand with a crisp brand message
We worked with More Than to create their living brand book / media repository website. Going forward it was used as a reference internally, by us and third-parties for web, advertising and digital projects
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RSA Insurance
RSA are a leading multinational general insurance firm, with both commercial and personal products
Design for a new web-based personal financial product
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financial services
Family Investments
Family Investments, now OneFamily, are a UK based financial services provider focussed on personal investments
I looked after Family's design needs for six years. It was quite rewarding to see them grow from a single product to offering a range of financial products, and introduce a customer portal area
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Financial Portal
A FS brand wanted to introduce a customer account area
Design of a customer facing website offering financial products, and once logged-in your can manage your finances
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Family Panel
An independent initiative wanted to work with FS brands to provide clarity and tips on the subject of personal money management for individuals and families
We designed an advisory website, where useful information was collated. This also featured budget calculation tools, along with links through to suggested financial products
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HMRC Tax Calculator tools
Before the advent of GDS and the shift to digital, HMRC tax returns were mostly done by paper
I ran a UX audit to improve take up of HMRC's online area; By bringing the online experience closer to paper versions, I made improvements to tax calculator tools, page layout and supporting content
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business software
Business Set Up Console
Each business was set up and maintained via complicated database processes that only a few Developers could do
Forming the backbone of internal tools, I designed a time-saving web interface that let different departments gain visibility and perform the majority of actions with ease
To replace a complex Developer-only process, I designed an all-new internal platform that gave the various departments an intuitive interface to set up each customer
Here they can administrate each business customers unique set-up, whether they are a single shop, 100-store chain, or based across multiple international locations
Case study coming soon
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Analytics Reports
Business managers wanted a way to run a variety of reports, on an ad-hoc, weekly or monthly process
I designed a flexible, tactile data analytics tool, where users can select from a range of popular report presets, or make custom reports. Each report could show key facts highlights, data visualisation, and if needed, complex data table manipulation.
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Timesheets
A studio that that was in the process of being partially acquired needed to update / integrate internal processes
I designed a versatile web platform that could used via job number, client, staff or department perspectives
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Stock Manager
Businesses would manually search for stock from different catalogues
I designed a centralised master stock catalogue that featured the product lines of various suppliers. To complement this, I also hands-on portal for businesses to manage their on-site inventory. This could also process pre-orders based on information from the centralised system
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Bookings Website CMS
Each business user usually had bespoke requests for their website and/or bookings system
I designed an intuitive CMS that let owners easily change a variety of e-commerce settings, and of course their website appearance
I designed a range of flexible booking software products to fulfill individual business requirements.
To let business easily change the settings directly, I designed an intuitive CMS to configure options such as loyalty, vouchers, coupons, offers, block-bookings, payments, etc - And of course set the branding and imagery used
Case study coming soon
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Marina Software
An established software company wanted to redesign their application
Working with stakeholders, I ran a UX UI audit, to see what improvements could be made, while being feasible with the unique codebase
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Marketing Automations
Using a previous system, we found that customers were repeating their client marketing tasks manually, and some times, on an individual basis
I designed a marketing system with built-in SMS / email builder. Segmentations includes ready-to-use popular presets or custom tasks that could be run individually and saved for later use, along with repeat / schedule functions
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CRM and Customer Profile
In a complex business management software, users found client management area was complicated to use
I designed a new CRM list optimised for first glance searches. And for each customer profile, I designed a dashboard-like overview, with social media style history timeline
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Search improvements
Similar screens had differing versions of search faciliites but the underlying data wasn't fully available
I designed a consistent and unified search UI, related filters and search results - working with the Developers to link in relevant data
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Appointment Planner
A complex appointment planner used by businesses, needed to cope with differing numbers of users, and use-cases
I designed a scalable, visual appointment planner, that looked at both vertical and horizontal representations of time. With these patterns in place, I reimagined how primary and secondary functions would work
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Applications
stores
Marketplace System
A large-scale project in the MENA region needed to set up a B2B marketplace in order to fulfil the project
I designed intersecting solutions for the owner-operator, third-party merchants and purchasers, as part of a complex bid response
My advertising work won repeat business with Esure, which led on to UX and CRO to improve digital touchpoints for new and existing customers
We were awarded a long-term retainer to look after Esure's digital estate comprising: website, corporate website, rebrand, advertising, print and employment portal
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Dell Computers Internal Store
I was designing am extranet, that functioned as a bespoke staff engagement platform to supplement the intranet
The new platform let staff record sales to record performance points, view achievements, and leaderboards. The next step was to implement an internal shop where staff could redeem their well-earnt points on Dell products, curated gifts and experiences
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Fashion Store
A long-established store wanted a a more mobile-friendly online experience, along with some easier to use customer facilities
Mobile-first optimised website design with revised categories, easier browsing and search facilities
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Fan Merch Store
Universal Music Group wanted to tie in merch purchases in to their music artist websites
Integrating a shop feature to artist websites, gave UMG the option to directly sell fan merch alongside affiliate links through to digital / physical music and concert tickets
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retail software
B2B Marketplace System
A large-scale project in the MENA region needed to set up a centralised marketplace that would fit with the logistics environment that was taking shape
I designed intersecting digital solutions to cover various perspectives; the owner-operator experience, stores for third-party local merchants and ordering + specification tools for the purchasers, as part of a complex bid response
In globally dispersed consultancy teams, I worked on large-scale and futuristic international projects
Collaborating with consultants, businesses and on-site third-parties, I represented the Design team, and contributed to bid pitch materials
I looked at perspectives from 3 different user archetypes (owner-operations, third-party merchants and business customers), as well as factoring in on-site logisitics
I used the insights gained to produce service design, journey-mapping, visual design, prototypes and bid materials
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iSalon Eco System
Over the past few decades, SSSL have been making a range of retail, business management, and booking software used by SMBs and their customers
I was hired to instil a UX and Design function, in what had been a Developer-led organisation. I was tasked with leading the company’s new future vision, by architecting their all-new connected eco-system of web products
For 30 years SSSL had been making retail, business management, and booking software used by SMBs and their customers
I was hired to instil a UX and Design function, within a Developer-only software company and assess the current offerings
The MD then tasked me with defining company’s future vision, to replacing existing applications, by architecting an all-new connected eco-system of web products
This let me research, transform, and create 100% of the company’s existing and new offerings
I took care of brand and marketing work too
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Command Centre
SSSL had separate desktop applications but wanted a modernised way to replace these
I spearheaded 0>1 product development to plan out and design the company's next-generation software from scratch. Here I architected the design of a single web application, that would be able to combine and reimagine all functions. I built the designs in HTML and in a small development team we launched the MVP in ReactJS. Once there were enough features, this became the company’s primary, fully mature and multiple-featured product, used across EMEA.
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Retail Till EPOS Redesign
One of SSSL's primary products has been an industry leading specialist retail till software, used by thousands of stores, salons and hotels for over two decades
I led a UX UI audit to assess their most established product. I distilled the customer feedback and research to discover insights. I then transformed/evolved the global design so all functions would be easier to learn, make it more app-like to use, and operate on new custom ergonomic touchscreen hardware
I led a UX UI audit to assess and improve a long-established retail till with business functions, so it became more app-like, easier to use, and touchscreen-friendly so it could run on custom ergonomic hardware
I synthesised the research to devise Impact/Effort and Design Systems approaches, and redefined the roadmap
The redesign introduced visual and user flow consistency, that surpassed the codebase limitations, and reduced the steep learning curve
The results were an immediate impact on take-up, renewals, easy onboarding, and easier updates
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SalonPay
Bricks-and-mortar businesses needed innovation during the times of lockdown and strict distancing
To help give businesses and their customers an integrated payments system, we were able to develop a pay-by-SMS facility that was used during no-contact Covid-19 times
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marketing
Email & SMS Communications
Most web-related projects also needed email communications
Design, build, set-up of email + plain text templates. These would work either with the website / service, or via an email-sending / segmentation service. These normally served as marketing, account, reminder and transactions emails
I designed and built emails for SeaWorld, and these were spotted by the Founder / CEO of MailChimp, who got in touch to write a best practice article on my process
My advertising work won repeat business with Esure, which led on to UX and CRO to improve digital touchpoints for new and existing customers
We were awarded a long-term retainer to look after Esure's digital estate comprising: website, corporate website, rebrand, advertising, print and employment portal
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Digital Advertising
Most web-related projects also needed campaign based advertising
Design, build, set-up of digital and print adverts. Digital adverts ranged across static, animated, looping formats,
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Pitch Presentations
Various company creds an
Cataloguing work to showcase company projects for agency-style creds presentations.
More specific and deeper presentations to explain complex RFI responses. Pitch wins? Yes
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online games
No Claims Insurance Game
The client wanted a light-hearted activity to include in marketing emails, and could be sent to a friend
I designed a top-down view driving game where you could drive around country roads, a suburban town or cityscape. The way to achieve a good time, was to anticipate the randomised hazards to avoid collisions, as these would affect your no-claims bonus, which was rated at the end of the 3rd lap.
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Health Arcade Game
The client wanted a fun way to teach which foods were good and which were bad
We designed a simple arcade game presented in a 3D isometric format. The user controls a character that races around the course, littered with both speed-ups and obstacles. The fastest times were recorded on the weekly scoreboard
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illustrations
Title
Visual Diary Drawings
In 1996 I found an unused diary from 1969, I bought it for 10 pence as the paper was so beautiful. I started to draw in it every day and the rest is history
For the past 28 years I have been making a daily drawing that captures the highlights and memorable moments of each day. If parts of a drawing leaks through the page, that also influences the next day's drawing
The current count is approx 10,400 drawings, and it is a personal respository of ideas, colours, writing and paintings. Some of these have been shown in the BBC feature on me, and have been also in exhbitions in the UK and internationally
My advertising work won repeat business with Esure, which led on to UX and CRO to improve digital touchpoints for new and existing customers
We were awarded a long-term retainer to look after Esure's digital estate comprising: website, corporate website, rebrand, advertising, print and employment portal
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Destination Direction film
An arts organisation commissioned me to be part of their international film project. I made a short film-animation that describe experiences of a trip from the UK to India
The currator explained to me that he often used my film as the starting film to show, when touring across, the UK. Middle East, Idia and New York
This has also been show in various film festivals, including at the BFI, where I gave a directors talk. This was just before Pixar gave their first showing of Up!
The arts and culture magazine saw it at the OneDotZero film festival and they hailed it as one of two highlights from the entire festival
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Desktop applications
Search Improvements
Similar screens had differing versions of search faciliites but the underlying data wasn't fully available
I designed a consistent and unified search UI, related filters and search results - working with the Developers to link in relevant data
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Software Updater
A Windows application was quite inconvenient to update, as this needed to be done in-person or remotely by technicians
Collaborating with Development, I devised a time-saving process to pre-download installer updates and inform the owner to install when convenient, or book in a technician
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Software Preferences
A complex software had over 150 configuration settings, but even Product Specialists weren't sure about what to adjust
I worked with stakeholders to understand each configuration setting. I then used card sorting and UX writing approaches to simplify and redesign this fundamental area
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Shop Integration
A complex software and hardware combination needed a better way to top up digital and physical peripherals, which were both external services
Integrating a shop area into the software meant that the effort needed to order top-ups by phone was reduced by having indicators and direct access to order directly within the software.
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processes
CX Processes
Information collection for producing iOS, Android app and web design for clients, was collated by non-designers, which sometimes led to confusion on both sides
I took a service design approach to organise the 'hot potato' briefing and handover process between us and the client - so it would also work with our CRM
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